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11-11 Integrated Care
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11-11 Integrated Care
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Empowering 11-11 Integrated Care Community

Step 1: Front Door

Step 3: Find a Care Manager

Step 2: HCBS Waiver

Begin your journey to self-direction through OPWDD Front Door

by attending a required Information session to understand services, followed by confirming eligibility, establishing a circle of support, and creating a personalized budget. 


This process connects you with flexible, person-centered services 

tailored to your goals.

Front door

Step 2: HCBS Waiver

Step 3: Find a Care Manager

Step 2: HCBS Waiver

To access self-direction services, you must first be enrolled in the 

Office for People With Developmental Disabilities (OPWDD) HCBS Waiver. This requires being eligible for OPWDD services, having Medicaid, and completing a "Application for Participation" with a Care Manager. Once approved, you can work with a broker to create a self-direction budget.

HCBS Waiver

Step 3: Find a Care Manager

Step 3: Find a Care Manager

Step 4: Choose a Self-Direction Support Broker

To manage services through the New York State Office for People With Developmental Disabilities individuals must select a Care Coordination Organization (CCO) to create a personalized "Life Plan".  OPWDD offers two types of care management: Health Home Care Management and Basic Home and Community Based Services Plan Support. 

Find care

Step 4: Choose a Self-Direction Support Broker

Step 6: Budget, Planning, Implementation & ongoing supports

Step 4: Choose a Self-Direction Support Broker

A Support Broker is a crucial partner in the OPWDD self-direction process, helping individuals with developmental disabilities design a personalized plan and budget that maximizes independence.  They work with your "Circle of Support" to identify needs, hire staff, and manage services.  

contact us

Step 5: Choose a Fiscal Intermediary

Step 6: Budget, Planning, Implementation & ongoing supports

Step 6: Budget, Planning, Implementation & ongoing supports

Choosing a Fiscal Intermediary (FI) through NYS OPWDD is essential for self-direction, acting as a co-manager to handle payroll, background checks, billing, and compliance.  FIs help manage the budget created with a Support Broker and Care Manager, enabling personalized services.

request more info

Step 6: Budget, Planning, Implementation & ongoing supports

Step 6: Budget, Planning, Implementation & ongoing supports

Step 6: Budget, Planning, Implementation & ongoing supports

Work with your support team to build a budget, select staff, and ensure services are Medicaid-compliant, with the FI handling payroll, tracking expenditures, and ensuring regulatory compliance.


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